This lesson explores report outputs and explains how to save and download files from queries. 



Key Points:


  • Report output options are located on the bottom left hand side of the reporting window.
  • Mailing Labels is better replaced by the Mail Merge feature - we recommend using that. 
  • As soon as Contact List is selected, options defaults to Alphabetical order and the rest of the options are deselected. The Contact List report output produces a list of patrons with their addresses, phone numbers, and email address where possible. 
  • The Export button allows you to export reports as PDF, Excel Document, CSV, XML, Word, Powerpoint, HTML or XPS file. As soon as we have chosen our method of export, a window will pop up asking us where we want to save to and what our file name is. Select Web File and save the file. It should download straight to your browser, and from there, you should be able to open it and choose where to save it to. 
  • Mail Merge is a feature offered by many word-processing and email applications such as Microsoft Word, Outlook and Google Docs. It is a process used to create a batch of personalised documents, for example, creating a mail out which starts with Dear <First Name>. That <First Name> is a merge tag which draws the first name of each individual patron out of the list of names in the merge file. Click Go on a Mail Merge query and the saving window pops up, we can save to web file, and open as a CSV which will be used as the specifically tailored data source for the mail merge. 
  • If you are interested in SMS communications, please talk to the support team


Administrator Course Videos

Video Course: Administrator: Lesson 1: The Administration Module - An Overview

Video Course: Administrator: Lesson 2: The Administration Module: How to navigate the toolbar

Video Course: Administrator: Lesson 3: How to set up an operator with Administrator Security Privileges

Video Course: Administrator: Lesson 4: Understanding the Hierarchy: Venue, Production, Performance

Video Course: Administrator: Lesson 5: How to set up a venue - Step 1 - Form Filling

Video Course: Administrator: Lesson 6: How to set up a venue: Step 2: Defining a seating plan for a venue - setting up a section

Video Course: Administrator: Lesson 7: How to set up a venue: Step 3 - Setting up an Area

Video Course: Administrator: Lesson 8: How to set up a venue - Step 4 - Defining a seating plan for a venue - How to create seats

Video Course: Administrator: Lesson 9: How to set up a production (or event): Step 1 - Creating a new production from scratch

Video Course: Administrator: Lesson 10: How to set up a production: Step 2 - Setting up a pricing plan

Video Course: Administrator: Lesson 11: How to set up a Production - Step 3 - Creating Performances

Video Course: Administrator: Lesson 12: How to set up a production - Step 4 - Making the production live online

Video Course: Administrator: Lesson 13: How to set up a production - Step 5: Adding an image and some copy


Box Office Video Course 


Video Course: Box Office Operator: Lesson 1: The Box Office Module - An Overview

Video Course: Box Office Operator: Lesson 2: How to navigate the toolbar

Video Course: Box Office Operator: Lesson 3: Finding a performance using the production list and locating the statistics legend

Video Course: Box Office Operator: Lesson 4: Understanding the Performance Graphic Step 2: Understanding Sections and Areas

Video Course: Box Office Operator: Lesson 5: Understanding Unreserved or General Admittance Displays

Video Course: Box Office Operator: Lesson 6: How to display seats by Status, Type or Hold Code

Video Course: Box Office Operator: Lesson 7: Displaying additional seat info: configuring seat label & cursor text display

Video Course: Box Office Operator: Lesson 8: How to select seats

Video Course: Box Office Operator: Lesson 9: How to place holds, and how to release them

Video Course: Box Office Operator: Lesson 10: How to book a ticket: The standard booking process

Video Course: Box Office Operator: Lesson 11: Ways to find a sale


Administrator Level 2 - Page Styling Course


Video Course: Administrator Level 2: Lesson 1: Page Styling: An Overview

Video Course: Administrator Level 2: Lesson 2: Page Styling: Front Page Styling

Video Course: Administrator Level 2: Lesson 3: Page Styling: Previewing events

Video Course: Administrator Level 2: Lesson 4: Page Styling: List styling and productions list details

Video Course: Administrator Level 2: Lesson 5: Page Styling: Seasons, Donations, Memberships, Products & Vouchers

Video Course: Administrator Level 2: Lesson 6: Page Styling Misc (Miscellaneous) settings


Marketing Level 1 - Video Course


Video Course: Marketing Module Level 1 Lesson 1: Who?!

Video Course: Marketing Module Level 1 Lesson 2: Preparing your system data for accurate reporting in the Marketing Module

Video Course: Marketing Module Level 1 Lesson 3: common reports and queries, how to set up and use Patron Custom Attributes

Video Course: Marketing Module Level 1 Lesson 4: Manage consent for your organisation's patrons and stakeholders (New Zealand)

Video Course: Marketing Module Level 1 Lesson 5: Segment your audience and stakeholders

Video Course: Marketing Module Level 1 Lesson 6: Understanding report outputs and saving and downloading files from queries

Video Course: Marketing Module Level 1 Lesson 7: Using Marketing in WebHub

Video Course: Marketing Module Level 1 Lesson 8: How to send a marketing email to a segment of your database