YOU HAVE QUESTIONS, WE HAVE ANSWERS!
Whenever you have a question or run into an issue, we’re here to help! Below are the best ways to reach our Support Team.
Best Way: Submit a Ticket via the Helpdesk (Fastest)
The quickest way to get help is to submit a ticket through the BravoBase Helpdesk:
Sign in and click Submit a ticket
➡️Forgot your login?
Submit a request without signing in here:
https://support.bravo-base.com/support/tickets/new
Email Support
Email us at support@bravo-base.com
Please include the following:
A detailed description of the issue
The name of your organization
Your contact information (especially if you're emailing from a non-registered address.
Call Us
Call us at +1 (877) 692-7286 ext. 1
If we miss your call:
We may be assisting another client or are outside regular support hours
Please leave a detailed voicemail with:
Your name
Your organization
Your phone number
Best time to reach you
A brief description of the issue
For Emergencies or Time-Sensitive Issues
For issues that are urgent (e.g., affecting ticket sales, check-in, or live events), follow these steps:
Step 1: Submit an Urgent Ticket
Go to the Helpdesk and submit a ticket
Add "URGENT" at the beginning of your subject line
Step 2: Call Us Immediately
Call +1 (877) 692-7286 ext. 1
Leave a voicemail if we don't answer
When Will You Hear Back?
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
We check tickets and voicemails regularly during the day
Urgent issues will be prioritized
After-hours inquiries are reviewed the next business day unless marked URGENT